Lifetime Warranty, Return & Exchange Policy

Sean Schuster is committed to exceptional craftsmanship and collector satisfaction. Every artwork is produced using the finest materials available worldwide and built to endure.

Below you’ll find clear details outlining our Lifetime Warranty, Return Policy, and Exchange Program.

Our Limited Edition prints are backed by a comprehensive lifetime** warranty, covering manufacturing defects* in both materials and workmanship. If a product ever fails due to a manufacturing defect, we will repair it at no charge or, at our discretion, replace it entirely. Your trust in our work is our priority, and we stand firmly behind the enduring quality of every piece.

All limited edition prints are also Lifetime** Guaranteed against wear and tear damage occurring from improper care, cleaning, moving/handling, negligence or by accident. Damage will be repaired at cost, limited strictly to manufacturing expenses, with additional fees only for return shipping.

If your artwork arrives damaged, please contact us right away. Every shipment is fully insured, and we’ll begin the claims process immediately to ensure a swift resolution. Once we’ve reviewed the damage, we’ll determine whether the piece can be repaired or if a full replacement is necessary. We’ll keep you informed at every step.

Rest assured—we’re here to make it right and ensure your experience remains seamless and worry-free.

• Requests must be received within three (3) business days (excluding holidays) of delivery.
• Required Information: Your request must include a copy of the shipping receipt and photographic proof of the damage for review.
• Return Process: Please email your request to warranty@seanschuster.com. Once your return has been approved, you can ship the damaged artwork back to us. See the process for return shipments below. 

Important: Do not ship the artwork back before contacting us.

Please Note: Our insurance provider may require additional information to proceed with the claim. If so, you’ll be contacted directly. Once all details are submitted, the carrier typically takes between 30 to 90 days to complete processing.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the artwork was shipped insured, in which case there will be no additional cost to you.

Failure to notify us within three (3) business days or to ship the artwork within three (3) business days of approval can void the eligibility for a refund.

* MANUFACTURING DEFECTS

A manufacturing defect exists if the product departs from its intended design. Defective materials (prints, acrylic, adhesive, fabrics, moulding etc.) or workmanship (printing, mounting, construction, etc.) are covered by our Lifetime Guarantee for the lifetime** of the product.

** LIFETIME

The term Lifetime refers to the expected lifespan of the artwork and its materials, not the lifetime of the collector or the artist. While we choose the very best materials available to make our products last as long as possible, all materials degrade over time and exposure to the elements.

If you are not entirely satisfied with your Sean Schuster Fine Art purchase, you may return it.

• Returns are accepted within 7 days of the delivery date.
• The item must be in its original condition and packaging, with no signs of damage, alteration, or wear.
• Collector is responsible for all shipping costs.
• All returns are subject to a 20% restocking fee.

Sean Schuster Fine Art Limited Editions are individually crafted, and therefore, returns cannot be accepted. However, please refer to our Lifetime Exchange Policy below for more information.

• Custom-sized or specially commissioned prints.
• Damaged items caused by improper handling or installation after purchase.

We understand that tastes evolve—and sometimes, so do living spaces. If you no longer feel connected to your piece, or if it no longer suits your new home, you may exchange it for an in-store credit toward another artwork, provided the following conditions are met:

• You are the original owner and can provide proof of purchase.
• At least one full year has passed since the delivery date.
• The artwork is in its original, undamaged condition.

If the piece shows signs of wear or damage, we’ll be happy to assess its value and offer a trade-in credit toward your new selection.

• Exchanges are limited to one every two years per collector.
• A price difference may apply if upgrading to a higher-valued artwork.
• All shipping and handling costs are the responsibility of the collector.

We’re committed to helping you build a collection that continues to reflect your style, your story, and your space.

1. Contact us at warranty@seanschuster.com within the 7-day window to initiate the return.
2. Provide proof of purchase and details of the item to be returned.
3. Repackage the item securely to prevent damage during transit.
4. Ship the item to the provided address (return shipping costs apply unless otherwise noted).

• Refunds will be processed within 7 business days of receiving the returned item.
• Exchange options are available for eligible items, subject to stock availability.

Please Note:

• Shipping and handling charges for returns are the responsibility of the customer, and must be insured.
• Ensure that you include all original packaging, including the Certificate of Authenticity. Omitting the certificate will result in your return NOT being accepted.

If you have any questions, concerns, or would like assistance with a return or warranty claim, please don’t hesitate to reach out to us at warranty@seanschuster.com. 

We’re here to assist you!